Privacy Policy for TV Chatter App
1. Introduction
At TV Chatter (“we,” “us,” or “our”), accessible at tvchatterapp.com, we are committed to safeguarding the privacy of our users and ensuring the security of their personal information. Protecting your data is central to our operations, and we process your personal data lawfully, fairly, and transparently in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
This Privacy Policy outlines how we collect, use, disclose, retain, and safeguard your personal data when you visit our website and use our services.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all data processing activities conducted through tvchatterapp.com and associated communication platforms. TV Chatter is the Data Controller for purposes of the GDPR and is responsible for the processing of your personal information.
3. Categories of Data We Process
We may collect, use, store, and transfer various categories of personal data:
a) Usage Data
Includes information such as browser type and version, operating system, referral source, IP address, time zone, session durations, and page interactions. This data helps us understand how users interact with our platform to improve services.
b) Account Data
Includes identifiers such as your name, address, email address, telephone number, and login details. This information is collected during account registration or profile updates.
c) Profile Data
Comprises user preferences, behavior on our platform, saved shows, viewing habits, and in-app purchases to personalize user experience.
d) Communication Data
Consists of records of emails, support tickets, and user inquiries that you send or receive from us. This includes metadata associated with such communication.
e) Technical Data
Includes information about your device, internet connection, hardware model, operating system, unique device identifiers, and mobile network information.
f) Transaction Data
Involves payment details (processed securely via third-party payment processors), transaction history, billing address, and delivery-related information.
g) Preference Data
Comprises marketing preferences, opt-in or opt-out decisions, subscription choices, product interest indicators, and user consent logs.
4. Legal Bases for Processing
We process your personal data under the following legal bases, as permitted under GDPR and other applicable laws:
– Consent: Where you have provided explicit consent (e.g., receiving marketing communications).
– Contractual Necessity: Where processing is necessary to perform a contract with you or to take steps at your request prior to entering into a contract.
– Legitimate Interests: For purposes such as service enhancement, fraud prevention, and service usage analytics, provided that such interests are not overridden by your fundamental rights.
– Legal Obligation: Where processing is necessary to comply with applicable law or regulatory requirements.
For California residents, we do not sell personal information as defined under the CCPA. We may share personal data with service providers subject to contractual obligations under CCPA-compliant agreements.
5. Your Rights
Under GDPR and applicable privacy regulations, you have the following rights regarding your personal data:
– Right of Access: You may request access to the personal data we hold about you.
– Right to Rectification: You may correct any inaccuracies in your data.
– Right to Erasure: You may request deletion of your data, subject to legal or contractual retention obligations.
– Right to Restrict Processing: You may request that we limit the processing of your data in specific circumstances.
– Right to Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.
– Right to Object: You may object to data processing based on our legitimate interests or for direct marketing purposes.
You may exercise these rights by contacting us at [email protected]. We will respond to valid requests as required under applicable law.
6. Security Measures
We employ robust security practices, including but not limited to:
– End-to-end encryption of data in transit and at rest;
– Role-based access controls and password protection;
– Regular backups and secure server configurations;
– Internal employee training and confidentiality requirements.
These measures are reviewed periodically to mitigate emerging threats and ensure data integrity.
7. International Data Transfers
We may transfer personal data to jurisdictions outside your home country, including to our service providers and partners. In such cases, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission or other legal mechanisms to ensure data protection in accordance with applicable law.
8. Data Retention
We retain personal data only as long as necessary for the purposes for which it was collected, or as required under applicable law. Retention periods include:
– Account Data – Retained while your account is active and up to 30 days after closure.
– Transaction Data – Retained for up to 7 years for tax and auditing purposes.
– Communication Data – Retained up to 2 years for support follow-up and legal obligations.
– Preference and Usage Data – Retained for a maximum of 36 months for analysis and personalization unless withdrawn.
Upon the expiration of these timeframes or upon a valid erasure request, your data will be securely anonymized or deleted.
9. Cookie Policy
We use cookies and similar tracking technologies to enhance site functionality and analyze user behavior. Cookies we may use include:
– Essential Cookies: Necessary for the basic operation of tvchatterapp.com and to maintain session integrity.
– Functional Cookies: Remember your preferences and choices to enhance personalization.
– Analytics Cookies: Monitor site usage, user flows, and aggregate behavior to help improve service performance.
– Performance Cookies: Monitor system health and optimize loading speeds and performance metrics.
10. Cookie Management and Compliance with GDPR & CCPA
Your consent is obtained through a cookie banner on first visit, and you may manage your cookie preferences at any time via the cookie settings accessible on our website footer. If you are a resident of the European Economic Area or California, your rights regarding data collection via cookies include the right to opt-out of non-essential cookies.
For more detailed information on cookie controls, functionality, and third-party providers, please refer to our full Cookie Statement available on tvchatterapp.com.
11. Protection of Children’s Data
TV Chatter does not knowingly collect data from children under the age of 13. If we become aware that a child under 13 has provided personal information without verifiable parental consent, we will take steps to delete such data promptly. Parents who believe their child has submitted data to us should immediately contact us at [email protected].
12. Policy Updates & Notification
We reserve the right to modify or update this Privacy Policy at our sole discretion. Users will be notified of material changes through notice on the website or other communication channels, as applicable. You are encouraged to review this policy periodically to remain informed about how we protect your data.
13. Contact Information
For inquiries or to exercise your data protection rights, please contact us at:
Privacy Team
TV Chatter
Email: [email protected]
We are committed to maintaining full compliance with applicable data protection and privacy laws and welcome any questions or concerns you may have.
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This Privacy Policy reflects our commitment to the ethical and secure handling of your personal data. Thank you for trusting TV Chatter. If you have any privacy-related concerns or wish to exercise your rights, we encourage you to reach out to us at [email protected].